Professional Over-The-Phone Interpretation Services
Need to speak with someone who doesn’t share your language? With Sawatech’s Over-The-Phone Interpretation Services, you can connect to a certified interpreter in seconds anytime, anywhere.
We cover +120 languages and are available 24/7 to support calls in healthcare, legal, customer service, or everyday business situations. Fast, reliable, and secure, so every conversation is understood.
Trusted By
Accuracy That Preserves Timelines, Compliance, and Your Brand
Phone interpretation enables real-time comprehension despite language barriers. However, using generic hotlines can lead to issues like long wait times, misrouted calls, or unqualified interpreters.
Mismatched expertise
clinical or legal misstatements, costly escalations.
Slow connect times
abandoned calls, lower customer satisfaction.
Weak security
exposed private data, broken audit trails.
Why Choose Sawatech
Specialized Over-the-Phone Interpretation Services for the Industry
From editable files to scans — we’ve got you covered
- DOCX
- PPTX
- XLSX
- RTF
- TXT
- INDD/IDML
- XML
- JSON
- HTML
- Scans (OCR)
We maintain source layout and typography with multilingual DTP, including right-to-left scripts.
120+ languages with deep African & Arabic coverage
We support the full African language landscape—plus Arabic/RTL—so your technical content is accurate, compliant, and ready for release in every market. For years, our in-market linguists and localization engineers have helped product and engineering teams break into African markets systematically—country by country, regulator by regulator—without slowing delivery.
A simple, ISO-certified process
Brief & scope
Define languages, call volumes, compliance needs, and KPIs such as connect time and CSAT.
Team & assets
Match interpreter skills to industry needs, set up glossaries, and configure access codes per site or queue.
Translation & editing
For supporting materials, we localize IVR scripts and quick-reference guides to assist agents and end users.
QA/TEP + DTP
Ongoing quality checks include session sampling, terminology consistency, and secure documentation to protect privacy.
Delivery & support
Go live with interpreter training, performance dashboards, and 24/7 program support for uninterrupted service.
What Clients Say About Us
We saw a measurable lift in add‑to‑cart rate after Sawatech localized our product pages and search filters. The copy feels native, not translated, and their SEO team mapped keywords per market.
Menna Farouk
Localization Manager, SaaS
Sawatech’s legal reviewers understood PSD2 and KYC/AML nuances. They delivered precise translations plus a bilingual glossary that our legal team actually uses.
Luis Ortega
Compliance Lead, FinTech
Our patient-facing materials needed sensitivity and clarity. Sawatech tested terminology with local clinicians and adapted visuals for literacy levels—impactful and respectful.
Aisha Bello
Program Director, NGO (Health)
Sawatech handled our UI and help-center localization across 9 languages without breaking our release cadence. Their engineers flagged string issues early and saved us two sprints of rework.
Omar Nasser
Head of Marketing, E‑commerce
The team fixed truncation, RTL mirroring, and date/number formats in one cycle. App Store reviews in new markets mention how natural the app feels—mission accomplished.
Kenji Mori
Product Owner, Mobile Apps
They translated our EMA dossier and cleaned the layout for submission. Zero formatting issues, and terminology aligned perfectly with our reference list.
Sara Haddad
Regulatory Affairs Manager, Pharma
We handed Sawatech 1,200 pages of manuals. They built a termbase, standardized units, and returned clean InDesign files ready for print. Our field techs noticed the difference.
David Stein
Technical Documentation Lead, Industrial Automation
Their SEO localization brought us visibility for high‑intent queries in Arabic and French. They didn’t just translate—they researched how users search locally.
Lena Novak
Growth Lead, Marketplace
Over-The-Phone Interpretation Services FAQs
How fast is connection?
Most programs connect in under a minute, with best-in-class routing averaging just a few seconds. With a large interpreter network and optimized call flows, Sawatech ensures your callers spend less time waiting and more time communicating.
How many languages are supported?
Depending on your service tier, we offer access to +120 languages around the clock. Coverage includes widely spoken languages as well as rare or regional dialects. You can request specialized support for healthcare, legal, and other regulated industries.
Is it secure and compliant?
Yes. All calls use encrypted transport, role-based access, and detailed audit reporting. For healthcare clients, we provide HIPAA-aligned programs, giving providers confidence that patient data is protected.
What’s the pricing model?
OPI is billed on a per-minute basis, with discounts available for higher volumes. Unlike on-site interpreting, there are no travel costs or minimum-hour requirements, making it a flexible, cost-effective solution for organizations of all sizes.
Can we integrate with our phones, EHR, or CRM?
Absolutely. Sawatech supports SIP/IVR, softphones, and telehealth/EHR integrations. Reporting dashboards give you full visibility into usage, connect times, and performance.
Ready to Over-the-Phone Interpretation Services with Confidence?
Meet customers and patients in their language—instantly.
With Sawatech’s secure, on-demand Over-the-Phone Interpretation (OPI), you get fast connections, subject-matter expertise, and integrations that scale with your business. Deliver clarity, compliance, and care on every call.